FAQ (frequently asked questions)
In this section you may find the answer to all or some of your questions.
How can I book with Holidays2Malaga?
You can book any of our apartments either by phone (+34 644 03 31 38), by email (email@example.com), through the website chat, or through our website just by clicking on the apartment you wish to book and then checking the availability.
How can I pay for my booking?
In order to book with Holidays2Malaga we ask for a deposit at the time of booking as confirmation. The deposit can be paid either by credit card, bank transfer or PayPal. Please contact our Bookings Department for our details. The outstanding amount can be paid in cash upon arrival.
What time can I enter the apartment and what time must I leave?
As a general rule, our entry time is from 3pm onwards and leaving time is before 12 midday. However, we always try to be flexible when possible and our guests can always check with us the possibility of entering earlier or leaving later, should they need to do so. Subject to availability, we will always try to please our guests.
Entry time is until 22:00 but we give you the option of entering later by paying a small extra charge: 30 euros between 22:00 and 24:00 and 50 euros from 24:00. Both will be chargued in cash.
Are there any additional costs?
Holidays2Malaga does not have any compulsory extra costs. However, as we do not have a reception, we ask for a small extra amount when entering after 22:00. Our entry time is until 22:00 but we give you the option of entering later by paying a small extra cost: 20 euros after 22:00 and 40 euros after 24:00).
If you need to enter before, please let us know and, if the property is ready, we would be delighted to let you enter before the stipulated time.
What does the price include?
All of our prices include:
- · Water, electricity and gas expenses
- · Use of towels and bed linen
- · For 1 week stay or more, we include a change of towels and bed linen from the 7th day of your stay
- · Luggage storage in our offices (on the day of arrival and day of departure)
- · Some of our apartments also include a safe
Are pets allowed in the apartments?
Unfortunately, and by no choice of our own, we cannot accepts pets in all of our apartments. But we have made some studios in Juan de Mena pet friendly. We only require an extra charge of 30€ (per stay) for the cleaning. However, this cost will depend on the size, weight and breed of the pet. Please contact us for confirmation.
When can I collect the keys to my apartment?
Check-in takes place at our offices: Calle Córdoba, 6, Oficina 204-29001 Málaga. Only for specific cases, the entrance can be made directly in the apartments. Contact the reservation department to discuss your case with the phone 0034 644 033 138 or 0034 952 917 313. You can also contact via email firstname.lastname@example.org.
What can I do if I have a problem during my stay in the early hours of the morning?
Holidays2Malaga has an emergency 24 hour telephone number, which you will be provided with upon arrival.
Do I need to bring my own bed linen or towels?
No, all of our apartments include towels, bed linen and quilts.
What do the apartments provide?
All of our apartments are equipped with hot/cold invertors. However, some provide air conditioning or central heating. More specific information can be found on the apartment descriptions. All kitchens are equipped with all the kitchenware and appliances you will need during your stay: fridge, microwave (some include oven), coffee maker, toaster, pots and pans, washing machine, clothes line, iron. Some have oven, dishwasher and Nespresso coffee machine.
Bathrooms include shower gel, shampoo, hand soap, toilet roll for the first days, hair dryer.
I am bringing a baby, can you provide me with a cot?
Yes, we offer a cot for 5 euros / day. If you are interested, we have available a Baby Kit with a cost of 10 euros / day that includes: cot, Teddy of welcome, bathtub, highchair.
Do apartments have WIFI?
Yes, all of our apartments have free WIFI.
Do all apartments have a lift?
All of our apartments, except for the apartments in Calle Viento have lifts. The apartments in Calle Viento have been included due to their special charm and location. Nevertheless, they are on the first and second floor. The rest of our apartments have lifts.
Is smoking permitted in the apartments?
Obeying the Spanish and European anti-tobacco law, smoking is not permitted in our apartments, except on the terraces.
Are apartments accessible for disabled people?
Only some of our properties have disabled access. Please contact us for confirmation.
Do the apartments have parking spaces?
There are different parking options around our apartments. We will recommend the best option depending on the apartment you have booked. The cost varies between 15 – 20 euros per day.
We would like to remind you that access to the historical centre of Málaga is pedestrianised and it is very restricted. In most cases you will not be able to access by car. Therefore we recommend you park your car before checking in.
The applicable cancellation fees are as follows:
- If you cancel with more than 15 days notice, 100% of the monies paid will be refunded (except if you book with a non-refundable tariff, which cannot be cancelled or modified).
- If you cancel with less than 1 days notice or do not turn up, you will be charged with 100% of the total amount.
- If you cancel with less than 14 days and more than 7 days notice, you will be charged with 30% of the total amount.